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Welcome to Pulse

Pulse is a marketing information company devoted to the provision of accurate, individually-tailored, candid research into how companies are interacting with their existing, and prospective, customers.

You may have a clear idea of who you are as a company, what your business is all about, what you are trying to achieve. But how do your customers see you?

Specialising in rigorous, evidence-based analysis, Pulse are acknowledged experts in revealing what is really happening in your marketplace at the sharp end: the point-of-sale.


Being able to view the interaction between staff and customers offers clients the best way of determining whether their employees are successfully delivering the level of customer service they have been trained to provide.


For many consumers, a telephone call may be the first contact they have with a business. Often, they will be calling with a question, or a complaint. How that telephone conversation is handled will be central in determining whether that customer becomes a convert, or a critic.


In a world where so much information is shared online, developing a reputation for excellence in how your customers are treated, and how their requirements are met, could truly be worth its weight in gold.

Why choose Pulse?

Why choose pulse?
Pulse are leading experts in enabling businesses to keep their finger on the pulse of what is happening at the crucial end of the marketing chain: the point-of-sale.

Relevant up-to-date reporting

Relevant up to date reporting
Excellent customer service is a constantly-evolving discipline, meaning individual companies require regular access to the most recent, and the most reliable, information to understand what motivates prospective purchasers, and how best to provide it.

Evidence-based analysis

Evidence based analysis
Pulse specialise in the provision of evidence-based analysis to help our clients see, clearly and unequivocally, how effectively their marketing objectives are being achieved.
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